Gambling is meant to be a source of entertainment, not a cause of stress or hardship. nova88 is deeply committed to promoting safe, balanced, and responsible gaming for every player across Bangladesh.
At nova88, we believe that enjoyable gambling starts with clear boundaries, honest self-awareness, and a platform that actively supports your wellbeing.
nova88 is an online casino and sports betting platform that serves players across Bangladesh, offering cricket betting, live casino games, premium slots, and more. While the vast majority of our players engage with the platform purely for entertainment and recreation, we recognise that for a small number of people, gambling can become problematic. We take that reality seriously.
Responsible gaming at nova88 is not an afterthought — it is embedded in how we design our platform and how we train our support team. We have built a suite of practical tools to help you set limits, take breaks, and make informed decisions about your gambling activity. If you ever feel that gambling is no longer fun, or that it is affecting your finances, relationships, or mental health, we encourage you to reach out to us immediately.
All nova88 accounts are strictly for adults aged 18 years and over. 🔞 Age verification is a mandatory part of the account registration and KYC process, and we take a zero-tolerance approach to underage gambling. If you suspect that a minor in your household has accessed the nova88 platform, please contact our support team at once so that we can take immediate action.
Important Gambling Warning
Gambling involves financial risk. Never gamble with money you cannot afford to lose. Do not chase losses. Gambling should never be seen as a way to make money or to relieve financial pressure.
18+ Age Restriction
The nova88 platform is strictly for adults aged 18 and above. Players must be 18 years or older to create an account, place bets, or access any feature of the nova88 platform.
nova88 provides a comprehensive set of player-protection tools. You are in control — use these features at any time through your account settings or by contacting support.
Set daily, weekly, or monthly deposit limits on your nova88 account to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before it comes into force.
Define a maximum session duration for your play. Once your chosen time is reached, nova88 will display a clear reminder and give you the option to end your session. Managing the time you spend on the platform helps maintain a healthy balance between gaming and daily life.
If you feel you need a short break from gambling, you can activate a time-out period on your nova88 account — ranging from 24 hours to 6 weeks. During a time-out, you will not be able to log in or place bets. This tool is ideal when you want a brief pause without committing to long-term self-exclusion.
For players who feel their gambling has become a serious concern, nova88 offers a self-exclusion option. You can request a self-exclusion period of 6 months, 1 year, 2 years, or 5 years. During this time your account will be suspended, all marketing communications will be stopped, and you will not be permitted to re-register until the exclusion period has fully elapsed.
In addition to deposit limits, nova88 allows you to set a maximum loss threshold per day, week, or month. If your net losses reach the limit you have specified, your account will be temporarily restricted from further betting until the limit period resets. This tool is a powerful safeguard against chasing losses.
Our dedicated customer support team is available around the clock, every day of the year including Bangladeshi public holidays. If you are concerned about your gambling or that of someone close to you, do not hesitate to reach out. Our team is trained to handle sensitive enquiries with care, confidentiality, and without judgement.
Applying any responsible gaming tool on nova88 is straightforward. Follow the steps below or contact our support team and they will assist you directly.
Access the nova88 platform using your registered username and password. All responsible gaming controls are available within your account dashboard once you are logged in.
From the main menu, open your account profile and select the "Responsible Gaming" or "Player Protection" section. Here you will find all available limit and exclusion tools clearly listed.
Select the tool you wish to activate — whether a deposit limit, loss limit, session timer, time-out, or self-exclusion — enter your preferred value or duration, and confirm. Restrictions that reduce your ability to gamble take effect immediately.
If you encounter any difficulty activating a tool, or if you wish to request self-exclusion urgently, contact our support team at [email protected] and we will apply the restriction on your behalf without delay.
It can be difficult to recognise when recreational gambling has crossed into problematic territory. Honest reflection is the first step. Ask yourself the questions on the right — if you answer "yes" to two or more of them, we strongly encourage you to use one of our responsible gaming tools or to contact support.
Problem gambling is more common than many people realise, and it can affect individuals from all walks of life — regardless of income, age, or experience with betting. In Bangladesh, as elsewhere, financial pressures can sometimes push players to gamble beyond their means in the hope of a quick recovery. nova88 actively monitors for patterns that may indicate distress, and our team is trained to approach these situations with empathy and practical guidance.
Remember: seeking help is a sign of strength, not weakness. You are not alone, and taking action early makes recovery significantly easier. If you are in Dhaka, Chittagong, Sylhet, or anywhere else across Bangladesh, our support team is reachable 24 hours a day, every day of the year.
Do you find yourself gambling with amounts of money you genuinely cannot afford to lose?
Have you ever borrowed money, sold possessions, or missed bill payments in order to fund gambling?
Do you feel restless, irritable, or anxious when you try to cut back on or stop gambling?
Have you tried and failed to reduce, control, or stop gambling on more than one occasion?
Do you gamble to escape problems, feelings of depression, anxiety, or other emotional distress?
After losing money, do you feel a strong compulsion to return as soon as possible to win it back ("chasing losses")?
Has gambling caused significant conflict with family members, friends, or colleagues?
Do you find yourself thinking about gambling frequently throughout the day, even when you are not playing?
If you answered "yes" to two or more of these questions, please consider activating a deposit limit, time-out, or self-exclusion on your nova88 account, and consider seeking professional support.
You do not have to face a gambling problem alone. nova88's support team is available at all times, and we can help you access the right tools quickly.
Send your responsible gaming request or concern to our dedicated support address. We treat all such enquiries with the highest level of confidentiality and will respond promptly.
[email protected]
(plain text — not a clickable link)
For urgent responsible gaming requests — including immediate self-exclusion — our live chat team is available 24 hours a day, 7 days a week. Connect via the live chat widget within your nova88 account dashboard for the fastest response.
Every responsible gaming enquiry to nova88 is handled with complete confidentiality and without any judgement. Our support agents are trained to provide empathetic, practical assistance. Your privacy is fully protected throughout the process.
A note on professional help: While nova88 provides responsible gaming tools and a supportive team, we are a gaming platform — not a clinical service. If you believe your gambling has become a serious addiction affecting your mental health, finances, or relationships, we strongly encourage you to seek guidance from a qualified counsellor, psychologist, or addiction specialist in your area. Professional help is the most effective path to recovery, and taking that step is something to be proud of.
Whether you are a new player or a long-time member of the nova88 community, these practical guidelines will help you keep your gambling enjoyable and within healthy boundaries.
Before you start any gaming session, decide exactly how much you are willing to spend and treat that amount as your entertainment budget for the day. Once it is gone, stop. Never dip into savings, rent money, or funds set aside for household essentials.
The house always has a mathematical edge over time. View gambling as a form of paid entertainment — like going to a cricket match or a cinema — rather than a reliable income source. Any winnings are a bonus, not an expectation.
One of the most dangerous patterns in gambling is increasing your bets after a loss in an attempt to win your money back quickly. If you find yourself chasing losses, stop your session immediately, take a break, and consider activating a cooling-off period.
Step away from the screen regularly during your gaming session. Continuous play without breaks can impair your judgement and make it harder to stick to your budget. Set a timer if it helps — even a five-minute break can help reset your perspective.
Fatigue, emotional stress, and personal problems reduce your ability to make clear decisions. Gambling while in these states significantly increases the risk of reckless spending. If you have had a difficult day, consider a different form of relaxation instead.
If you feel that gambling is becoming a larger part of your life than you intended, talking openly with a trusted friend or family member can be a powerful first step. Isolation often makes problematic gambling worse. Opening up can give you a fresh perspective and the motivation to seek help.
nova88 has a strict 18+ age policy. We take every reasonable measure to prevent access by underage individuals.
All new accounts on the nova88 platform are subject to mandatory age and identity verification as part of our KYC process. Players must submit valid government-issued identification confirming that they are 18 years of age or older before they are permitted to make a deposit or place a bet. Accounts that cannot be verified are restricted until verification is completed.
If you share a device with younger family members, we strongly recommend taking the following practical steps to prevent minors from accessing the nova88 platform:
If you believe that a minor has accessed the nova88 platform through your account or by creating their own account, please contact us immediately at [email protected]. We will investigate promptly and take all necessary steps, including account suspension and data deletion.
The nova88 platform is strictly for adults aged 18 years and above. Access by minors is prohibited and will result in immediate account closure and forfeiture of all balances.
Responsible gaming makes every session on nova88 better. Set your limits, play within your means, and enjoy the entertainment nova88 has to offer.