Privacy Policy

1 Introduction

nova88 is an online casino and sports betting platform serving players across the Bangladesh market. In providing our services, we necessarily process certain personal information about the individuals who register accounts, make deposits, place bets, and interact with our platform. We take the handling of this information seriously and are committed to doing so in a lawful, fair, and transparent manner.

This Policy applies to all personal data processed by nova88 in connection with the provision of our services, including data collected through our website, mobile-optimised platform, customer support channels, and any other touchpoints between you and nova88. It should be read alongside our Terms & Conditions, which govern your use of the platform more broadly.

We may update this Policy from time to time to reflect changes in our data practices, changes in applicable law, or changes to the services we provide. Where updates are material, we will notify registered players by email or by posting a prominent notice on the platform. The date at the top of this page always reflects the most recent revision.

2 Data We Collect

nova88 collects only the personal data that is reasonably necessary to provide our services, comply with legal obligations, and maintain the security of the platform. The categories of personal data we collect include:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers unless specifically required for identity verification under applicable law, and only with your explicit consent where required.

3 How We Collect Your Data

3.1 Directly From You

The majority of personal data we hold about you is information that you provide to us directly. This includes data submitted during account registration, during the KYC verification process, when making a deposit or requesting a withdrawal, when contacting customer support, and when participating in promotions or surveys. You are in control of what you share with us through these channels.

3.2 Automatically Through the Platform

When you access and use the nova88 platform, we automatically collect certain technical and usage data through server logs, cookies, and similar technologies. This includes your IP address, the device and browser you are using, the pages you visit, the games you launch, and the time and duration of your sessions. This data is collected to maintain platform security, detect fraudulent activity, and improve the overall user experience.

3.3 From Third-Party Sources

In limited circumstances, nova88 may receive personal data about you from trusted third-party sources. These include payment service providers such as bKash, Nagad, Rocket, and Upay, who may share transaction confirmation data; fraud prevention and identity verification services that help us comply with our KYC obligations; and game software providers who may share in-game activity logs where relevant to dispute resolution or technical investigations.

4 Legal Basis for Processing

nova88 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity in question:

• Contractual Necessity: Processing that is necessary to perform the contract between you and nova88 — for example, creating your account, processing your deposits and withdrawals, and settling your bets.
• Legal Obligation: Processing that is required to comply with applicable laws and regulations — for example, identity verification under anti-money laundering requirements, age verification, and the maintenance of financial records.
• Legitimate Interests: Processing carried out in pursuit of our legitimate business interests, provided those interests are not overridden by your data protection rights — for example, fraud detection, platform security, product analytics, and responsible gaming monitoring.
• Consent: Where we rely on your consent as the legal basis for processing — for example, for sending you marketing communications or for the placement of non-essential cookies — you may withdraw that consent at any time by contacting us or adjusting your account settings.

5 How We Use Your Data

nova88 uses the personal data we collect for the following purposes:

• To create, maintain, and administer your player account on the nova88 platform.
• To verify your identity and age in compliance with our Know Your Customer (KYC) obligations.
• To process deposit and withdrawal transactions via your chosen payment method, including bKash, Nagad, Rocket, Upay, and supported bank channels.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other forms of financial crime or platform abuse.
• To monitor your betting activity in connection with our responsible gaming obligations, including identifying patterns that may indicate problem gambling behaviour.
• To communicate with you about your account, including sending transaction confirmations, security alerts, and important service updates.
• To respond to your customer support enquiries and resolve any disputes arising from your use of the platform.
• To personalise your experience on the nova88 platform, including recommending games and promotions that may be of interest to you, based on your activity history.
• To analyse aggregate usage patterns and platform performance data in order to improve our services.
• To send you promotional communications about nova88 offers, bonuses, and new features — where you have provided your consent to receive such communications or where we have a legitimate interest in doing so.
• To comply with applicable legal obligations, court orders, and requests from competent regulatory or law enforcement authorities.

nova88 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human oversight.

6 Sharing Your Data

nova88 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes. We may, however, share your personal data with the following categories of recipients where it is necessary to do so in connection with providing our services or complying with our legal obligations:

6.1 Payment Service Providers

To process your deposits and withdrawals, nova88 shares relevant financial data with your chosen payment service provider (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard). These providers act as independent data controllers in respect of the payment transaction and process your data in accordance with their own privacy policies.

6.2 Identity Verification and Fraud Prevention Services

nova88 may share identity documents and personal details with specialist KYC and fraud prevention providers to verify your identity and to screen for money laundering risk. These providers are engaged as data processors and are contractually required to handle your data only on our documented instructions.

6.3 Game Software Providers

Where you play games supplied by third-party game studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — those providers may receive limited technical data (such as a pseudonymous player identifier and game session data) in order to operate the game software. These providers do not receive your full identity data unless specifically required for a dispute investigation.

6.4 Legal and Regulatory Authorities

nova88 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or legal process. We will, where permitted, notify you of any such disclosure.

6.5 Professional Advisers

nova88 may share your personal data with professional advisers including lawyers, accountants, and auditors on a confidential basis where necessary in connection with legal proceedings, compliance audits, or corporate transactions.

7 Cookies & Tracking Technologies

nova88 uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device by a website server. Cookies allow us to recognise your device on return visits, maintain your login session, remember your language and display preferences, and gather anonymised analytics about platform usage.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are required for the platform to function. They enable you to log in, maintain your session, and navigate the site securely. You cannot opt out of strictly necessary cookies without ceasing to use the platform.
• Performance and Analytics Cookies: These collect anonymised information about how visitors use the nova88 platform — for example, which pages are visited most frequently and whether users encounter error messages. This data helps us improve the platform over time.
• Functionality Cookies: These allow the platform to remember your preferences (such as your preferred display currency or notification settings) and provide enhanced, personalised features.
• Targeting and Marketing Cookies: These may be used to deliver content and promotions that are more relevant to your interests, based on your browsing activity on the nova88 platform. These are only used where you have provided your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the nova88 platform.

8 Data Retention

nova88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, tax, or accounting obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account's active status, plus a period of five (5) years following account closure, in compliance with financial record-keeping obligations.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, as required for anti-money laundering compliance.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by applicable AML legislation.
• Customer Support Records: Retained for three (3) years following the resolution of the relevant support interaction, unless the matter relates to a formal dispute or legal claim.
• Technical and Usage Data: Typically retained for thirteen (13) months from the date of collection, after which it is aggregated or anonymised.

When personal data is no longer required, nova88 will either securely delete it or irreversibly anonymise it so that it can no longer be associated with you.

9 Data Security

nova88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the nova88 platform.
• Encryption of sensitive data at rest, including financial information and identity documents, using industry-standard encryption algorithms.
• Role-based access controls that restrict access to personal data to only those nova88 employees and contractors who have a genuine operational need to access it.
• Regular security assessments and penetration testing to identify and remediate vulnerabilities in our systems.
• Monitoring of access logs and transaction patterns for anomalies that may indicate a security incident or fraud attempt.
• Staff training on data protection responsibilities and information security best practices.

While nova88 takes every reasonable precaution to protect your personal data, no transmission over the internet or electronic storage system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, nova88 will notify you in accordance with applicable legal requirements.

10 Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data that nova88 holds about you:

• Right of Access: You may request a copy of the personal data that nova88 holds about you, along with information about how it is being processed.
• Right to Rectification: You may request that nova88 correct any inaccurate or incomplete personal data we hold about you. Some corrections can be made directly within your account settings.
• Right to Erasure: You may request that nova88 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for continued processing. Please note that this right may be limited where we are required to retain data by law.
• Right to Restrict Processing: In certain circumstances, you may request that nova88 restrict the processing of your personal data — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request a machine-readable copy of the personal data you have provided to nova88, for the purpose of transferring it to another service provider.
• Right to Object: You may object to the processing of your personal data where it is carried out on the basis of our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe and in accordance with our legal obligations. We may need to verify your identity before processing your request to ensure the security of your account data.

11 Children's Privacy

The nova88 platform is strictly for adults aged 18 years and over. 🔞 We do not knowingly collect, process, or store personal data relating to individuals under the age of 18. If we become aware that a player account has been registered by or is being used by a minor, we will immediately suspend that account, cancel any associated balances and bonuses, and securely delete all personal data collected in connection with that account.

If you are a parent or guardian and believe that a minor in your care has created a nova88 account, please contact us immediately at [email protected] so that we can take prompt action.

12 International Data Transfers

nova88 operates as a platform serving the Bangladesh market. In the course of providing our services, your personal data may be transferred to, stored, or processed in countries or territories outside of Bangladesh, including in connection with the services provided by our third-party payment processors, game software providers, and technology infrastructure partners.

Where such international transfers occur, nova88 takes appropriate steps to ensure that your personal data receives a level of protection that is consistent with this Policy and with applicable data protection standards. This may include entering into appropriate data transfer agreements with the receiving entities. If you have questions about the safeguards in place for specific international transfers, please contact us at [email protected].

13 Policy Updates

nova88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in the services we provide, or changes in applicable law. Where changes are material, we will notify registered players by email or by posting a prominent notice on the nova88 platform prior to the changes taking effect.

The date shown in the "Last Updated" field at the top of this page always reflects the most recent revision. We encourage you to review this Policy periodically so that you remain informed about how nova88 handles your personal data. Your continued use of the platform following any update to this Policy constitutes your acknowledgement of the revised terms.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way nova88 handles your personal data, please do not hesitate to contact our support team. We are available 24 hours a day, 7 days a week, including Bangladeshi public holidays.